1- How to Cancel
Please send your cancellation in writing by email to info@elsultantravel.com or by WhatsApp to +20 155 7558 014, and include your booking name and travel dates. The date and time we receive your message is the cancellation date. We will confirm receipt within one business day.
2- Cancellation Charges
The charge is a percentage of the total trip price and depends on how long before arrival (the first service of your trip) we receive your cancellation.
| Type of trip | When we receive your cancellation | Charge |
|---|---|---|
| Day tours and excursions Luxor, Aswan, Cairo, Hurghada | At any time before the start, including no-show | No charge |
| Multi-day tour packages Land tours and combined itineraries | 30 days or more before arrival | No charge, except non-recoverable fees already paid to third parties |
| 15 to 29 days | 10% | |
| 7 to 14 days | 25% | |
| Less than 7 days, or no-show | 100% | |
| Nile cruises and dahabiya charters | 60 days or more before embarkation | No charge, except non-recoverable fees already paid to third parties |
| 30 to 59 days | 20% | |
| 15 to 29 days | 30% | |
| Less than 15 days, or no-show | 100% |
3- Special-Event Departures
Departures tied to a fixed date, including the Egypt Solar Eclipse 2027 cruise (2 August 2027), follow the payment and cancellation schedule written in your booking confirmation. It may be stricter than the table above because cabins and vessels are limited and cannot be resold close to a fixed date.
4- Refunds
When a refund is due, we return it to the original payment method, in US dollars, within 14 business days after we confirm your cancellation. Bank or payment-processing fees charged by third parties may not be recoverable. Services that are not used during the trip (for example, a skipped excursion or meal) cannot be refunded.
5- If We Cancel or Change Your Trip
If we have to cancel your trip, or make a significant change, for reasons other than events beyond our control, we will offer you a suitable alternative of equal value or a full refund of what you paid for the affected services.
6- Events Beyond Our Control
If weather, security, government restrictions, airspace closures or other events outside our control prevent a trip, we will first try to rearrange it for another date. Where this is not possible, we will refund the amounts we are able to recover from our suppliers and share the details with you. Please see the Force Majeure section of our Terms & Conditions.
7- Travel Insurance
We strongly recommend travel insurance that covers trip cancellation, so that charges under this policy can be reclaimed if you have to cancel for a covered reason such as illness.
8- Contact Us
To cancel, change or ask about a booking:
- Company — Qasr El Sultan Travel (trading as El Sultan Travel)
- Address — Office 2, Floor 1, Golden Nile Mall, Hilton St., Al Karnak, Luxor, Egypt
- Email — info@elsultantravel.com
- Phone / WhatsApp — +20 155 7558 014
