Terms & Conditions

Qasr El Sultan Travel is an Egyptian limited liability company trading as El Sultan Travel. Established and licensed on 14 February 1985 under Egyptian Ministry of Tourism License No. 542 (Category A), we are based at Office 2, Floor 1, Golden Nile Mall, Hilton Street, Al Karnak, Luxor, Egypt. By making a booking or paying a deposit, you (and everyone you book for) agree to these terms.

We design and operate private and small-group tours, Nile cruises, dahabiya charters, day trips and transfers in Egypt. Some services (vessels, hotels, flights, restaurants, site entrances) are delivered by carefully selected local partners. We are responsible for organising your trip as described in your confirmed itinerary and for choosing partners with reasonable care.

• Prices on our website marked From are starting prices per person in US dollars. The final price depends on travel dates, season, group size, accommodation and the options you choose, and is stated in your written quote.
• A quote is valid for the period stated in it. Availability is not guaranteed until your booking is confirmed.
• Your booking is confirmed only when we send you a written confirmation (email or WhatsApp) and we have received your deposit.
• The Included & Excluded lists and itinerary on the tour page or in your quote form part of your agreement with us.

• The deposit and the due date of the balance are stated in your quote and booking confirmation. Unless your confirmation says otherwise, the deposit is 25% of the total price and the balance is due 30 days before arrival.
• Payments are accepted through the methods we confirm in your quote. Card payments are processed securely by our payment partners; we do not store full card details on our servers.
• Prices are fixed once your booking is confirmed. We may only pass on increases in government taxes or entrance fees that are imposed after confirmation, and we will tell you before doing so.
• If the balance is not received on time, we may treat the booking as cancelled by you under the Cancellation & Refund Policy.

Please tell us as early as possible if you want to change dates, travellers or services. We will try to accommodate every request, subject to availability and to charges made by our suppliers.

Egypt is a living destination, and opening hours, ship schedules, Nile water levels, weather, security instructions and religious or national events can affect an itinerary. We may change the order of activities, substitute a hotel or vessel of equal or higher standard, or replace a site when this is necessary. If we have to make a significant change, we will tell you as soon as possible and offer a suitable alternative or a refund of the affected services.

Cancellation charges, refund timing and how to cancel are set out in our Cancellation & Refund Policy, which forms part of these terms.

• You are responsible for holding a passport valid for at least six months from your arrival date, the correct Egyptian visa, and any health documents or vaccinations required for your nationality and route.
• We can share general guidance, but entry rules change; please confirm them with the Egyptian embassy or an official source before you travel.
• Please tell us before booking about any medical condition, mobility limitation or dietary requirement so that we can plan suitably. For special events such as the 2027 solar eclipse, always use certified eye protection when looking at the sun.

We strongly recommend comprehensive travel insurance covering trip cancellation, medical treatment, emergency evacuation, delays and personal belongings. Insurance is not included in our prices unless your quote says so, and it is your responsibility to arrange it.

• Child prices and age limits are shown on each tour page or in your quote. Children must be accompanied by an adult at all times.
• We may ask a traveller to leave a tour, without refund, if their behaviour endangers the safety, comfort or enjoyment of others or breaks local law.

We take reasonable care in planning and delivering your trip. We are not responsible for loss, damage, injury or delay caused by events outside our reasonable control (see Force Majeure below), by your own actions or failure to follow instructions, or by third parties we could not have foreseen. Our liability for any claim is limited to the amount you paid for the affected service, except where the law does not allow such a limit. Nothing in these terms limits any right you have under mandatory law.

We are not liable for failing to perform, or for delay, where this is caused by events beyond our reasonable control, such as natural events, extreme weather, epidemics, war or civil unrest, government restrictions, airspace or border closures, strikes, or technical failures of third-party transport. In such cases we will work with you to rearrange the trip or apply the refund rules in the Cancellation & Refund Policy.

We may take photographs during tours and will only use images in which you are identifiable on our website or social media with your permission. How we handle your personal data is explained in our Privacy Policy.

If something is not right during your trip, please tell your guide or contact us immediately so that we can fix it on the spot. If it is not resolved, write to us at info@elsultantravel.com within 14 days after your trip ends. We will reply within 14 days.

We may update these terms from time to time. The version in force on the date of your booking confirmation applies to your booking.

If you have any questions about these terms, please reach out:

• Company — Qasr El Sultan Travel (trading as El Sultan Travel)
• Address — Office 2, Floor 1, Golden Nile Mall, Hilton St., Al Karnak, Luxor, Egypt
• Email — info@elsultantravel.com
• Phone / WhatsApp — +20 155 7558 014