1- Who We Are
El Sultan Travel (trading as Qase El Sultan Travel) is an Egyptian-based travel agency specialising in private, culturally rich tours across Egypt. We are located at Office 21, Floor 1, Golden Nile Mall, Hilton Street, Al Karnak, Luxor, Egypt.
When you interact with our website at elsultantravel.com, contact us by phone or email, or make a booking with us, we act as the data controller for your personal information.
2- Information We Collect
We collect only what is necessary to plan and deliver your travel experience. This may include:
- Contact information — your name, email address, phone number, and country of residence
- Booking details — tour preferences, travel dates, group size, and any special requirements or accessibility needs
- Payment information — processed securely through our payment partners; we do not store full card details on our servers
- Communication records — enquiries sent via our contact form, WhatsApp, or email
- Usage data — pages visited, time on site, browser type, and referral source, collected via cookies and analytics tools
3- How We Use Your Information
Your information is used exclusively to serve your travel needs and improve our service. Specifically, we use it to:
- Respond to your enquiries and provide tour quotes
- Confirm and manage your bookings and itineraries
- Coordinate with guides, cruise operators, and accommodation providers on your behalf
- Send important pre-travel and operational communications
- Process payments and issue invoices or receipts
- Improve the content, performance, and usability of our website
- Send occasional travel updates or promotional offers — only if you have opted in
We never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4- Sharing Your Information
To deliver your tour, we may share relevant details with trusted local partners, including:
- Licensed Egyptologist guides and drivers
- Nile cruise and dahabiya operators
- Hotels and accommodation providers
- Payment processing services
These partners receive only the information necessary to fulfil your booking and are expected to handle it responsibly. We do not share your data with any other third party without your explicit consent, unless required to do so by Egyptian law or a competent authority.
5- Cookies & Analytics
Our website uses cookies — small files stored on your device — to understand how visitors use our site and to improve the experience. We may use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand page performance and visitor behaviour (e.g., Google Analytics)
- Marketing cookies — to show relevant content on other platforms, only if consent is given
You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on our site.
6- Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking and financial records are typically kept for seven years for accounting and legal compliance. You may request deletion of your data at any time (see Section 07 below).
7- Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to update or correct inaccurate information
- Deletion — request that we erase your data, subject to our legal obligations
- Objection — object to us processing your data for marketing purposes
- Portability — request your data in a structured, machine-readable format
- Withdrawal of consent — opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 09. We will respond within 30 days.
8- Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All sensitive data transmitted through our website uses SSL/TLS encryption. Payment transactions are handled by PCI-compliant payment processors.
While we strive to safeguard your data, no method of transmission over the internet is completely secure. We encourage you to contact us promptly if you believe your information has been compromised.
9- Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please reach out:
10- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
